Privacy Policy

AgBis Home Care | www.agbishomecare.com

Last updated: 10 October 2026

1. Introduction

At AgBis Home Care, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains what information we collect when you visit www.agbishomecare.com (the “Website”), contact us, or apply to work with us, how we use it, and the choices and rights you have.

By using our Website, you acknowledge that you have read and understood this policy.

2. Who We Are

AgBis Home Care is a family-run home care provider based in Zimbabwe. For the purposes of data protection law, we are the “data controller” of the personal information described in this policy.

Email: info@agbishomecare.com WhatsApp: +263 78 648 0866 Location: Zimbabwe [add your registered business address]

3. Information We Collect

Information you give us

  • Care assessment and enquiry forms: your name, email address, WhatsApp or phone number, who the care is for, and your preferred contact time.
  • WhatsApp messages: your phone number, name (as shown on WhatsApp) and the content of the messages you send us.
  • Email and phone enquiries: any details you choose to share with us.
  • Job applications: your name, contact details, qualifications, work history and any documents you send us.

Information collected automatically

When you visit the Website, we and our service providers may automatically collect technical information such as your IP address, browser type, device type, pages visited, time spent on the site and the website you came from. This is collected using cookies and similar technologies (see Section 9).

Please do not send sensitive health information through the website forms. We will ask for the details we need, such as medical conditions, medication or care needs, during your care assessment, where we can explain how the information will be used and protected.

4. How We Use Your Information

We use your information to:

  • respond to your enquiries and arrange free care assessments;
  • contact you about our services, using the method and time you have asked for;
  • review job applications and communicate with applicants;
  • keep our Website secure, working properly and easy to use;
  • understand how visitors use our Website so we can improve it;
  • meet our legal and regulatory obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

5. Our Basis for Using Your Information

We handle your personal information only where we have a lawful reason to do so, which will be one or more of the following:

  • Your consent, for example when you submit a form or message us and agree to be contacted;
  • Steps you ask us to take, such as arranging a care assessment or preparing a care plan;
  • Our legitimate interests, such as running and securing our Website and improving our services, where these do not override your rights;
  • Legal obligations, where the law requires us to keep or share certain information.

You may withdraw your consent at any time (see Section 10).

6. Who We Share Your Information With

We only share personal information where necessary and with appropriate care. Recipients may include:

  • Service providers that help us run the Website and our communications, such as website hosting and maintenance providers, email services and analytics tools;
  • WhatsApp (Meta Platforms), if you contact us through WhatsApp. Messages are subject to WhatsApp’s own privacy policy;
  • Google, if you use the map on our Website or if we use Google tools for analytics;
  • Licensed clinicians and care professionals involved in your care, but only with your agreement and only where needed to provide care;
  • Authorities and professional advisers, where we are required by law or need to protect our legal rights.

We require our service providers to protect your information and to use it only for the purposes we have given them.

7. Transfers Outside Zimbabwe

Some of the providers we use, such as website hosts, Google and Meta, may store or process information outside Zimbabwe. Where this happens, we take reasonable steps to make sure your information remains protected in line with applicable law.

8. How Long We Keep Your Information

We keep personal information only as long as we need it for the purpose it was collected:

  • General enquiries: up to 12 months after our last contact with you, unless you become a client;
  • Client records: for the period required by law and good care practice [confirm the period with your adviser];
  • Job applications: up to 12 months after the recruitment decision, unless you ask us to remove them sooner or agree that we may keep them longer;
  • Website analytics data: for the period set by the analytics provider.

When information is no longer needed, we delete or anonymise it securely.

9. Cookies

Cookies are small files placed on your device when you visit a website. We use them to:

  • make the Website work properly (essential cookies);
  • understand how visitors use the Website (analytics cookies);
  • support features such as embedded maps and the WhatsApp chat button.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the Website work.

10. Your Rights

Under Zimbabwe’s Cyber and Data Protection Act [Chapter 12:07], you have rights over your personal information. These include the right to:

  • be told what personal information we hold about you and to request a copy;
  • ask us to correct information that is inaccurate or incomplete;
  • ask us to delete your information, where we no longer need it or have no legal reason to keep it;
  • object to or ask us to restrict certain uses of your information;
  • withdraw your consent at any time, without affecting the lawfulness of what we did before;
  • complain to the authority responsible for data protection (see Section 14).

To use any of these rights, contact us using the details in Section 13. We may need to verify your identity before we act on your request, and we will respond within a reasonable time.

11. How We Protect Your Information

We take reasonable technical and organisational steps to protect your information from loss, misuse, unauthorised access and disclosure. These include secure website hosting, limiting access to people who need it, and careful handling of care-related information.

No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We encourage you not to send sensitive personal or medical details through forms or open messages unless we have asked for them.

12. Children’s Privacy

Our Website is intended for adults, including family members arranging care. We do not knowingly collect personal information directly from children through the Website. If you arrange care for a child, please provide the information as their parent or legal guardian. If you believe a child has sent us personal information, please contact us and we will delete it.

13. Contact Us

If you have any questions about this policy, or want to use your rights, please contact us:

AgBis Home Care Email: info@agbishomecare.com WhatsApp: +263 78 648 0866 Other phone numbers: +263 77 238 3629 | +263 77 112 6860 Location: Zimbabwe

14. Complaints

We would like the chance to resolve any concern first, so please contact us in the first instance. You also have the right to complain to the Data Protection Authority in Zimbabwe, which is the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ).

Our Website may contain links to other websites, such as our Facebook page. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date it was last updated. Please check back regularly.